Solutions in Marketing Logistics

RETURNS

Returns management is one of the factors for success in mail-order and online business.

Service level agreements (SLAs) assure clients’ individual requirements in terms of quality and reliability in handling returns.

A whole chain of events such as checks for completeness and correct functioning begins with the receipt and unpacking of customer returns, customer-accounts settlement, cleaning, packing and returning goods to warehouse. Our policy is that the next customer receives a product “as new” without any traces of use. Here, emphasis is placed on retaining as much of the original value as possible.

RETURNS MANAGEMENT SERVICES:

  • Centralised receipt and unpacking
  • Checks for completeness and correct functioning
  • Assessment / Quality checks
  • Goods classification
  • Customer-account clearing
  • Cleaning / Repair
  • Goods refreshment
  • Packing and insertion of product leaflets
  • Labelling and sorting
  • Return to warehouse

YOUR BENEFIT:

  • Quality and reliability (SLAs)
  • Reliable execution of complex campaigns
  • Short throughput times
  • Rapid availability
  • Cost advantages from optimised processes and synergies

PICKING, PACKING, SHIPPING

Picking / Packing / Shipping is the manual process of getting the goods ready for sale to the customer beyond individual product in order to stand out from the competition.

Our manual operations, such as checking individual products, putting individual units together as required in accordance with the sales briefing, right through to assembling products, ultimately create a “unique” item. After manufacturing, the products often have a long journey behind them and are therefore not always in an ideal selling condition. These products are restored to point-of-sale condition in the Picking / Packing / Shipping section.

PICKING / PACKING / SHIPPING SERVICES

  • Set formation
  • Kitting
  • Co-Packing
  • Labelling
  • Price labelling
  • Display assembly
  • Pre-assembly / Assembly
  • Protective / Security wrapping in foil
  • Flatpack processing
  • Ironing clothes into shape

YOUR BENEFIT:

  • Quality and reliability (SLAs)
  • Reliable execution of complex campaigns
  • Short throughput times
  • Rapid availability
  • Cost advantages from optimised processes and synergies

FULFILLMENT

Fulfillment covers the entire logistical process of dispatching goods including up and downstream operations.

Our fulfillment services comprise individually selectable modular elements such as incoming goods management, transmission of the current stock level, enclosing advertising media, routine communication and payment processing.

FULFILLMENT SERVICES:

  • Goods examination
  • Inventory management / Stocktaking
  • Warehousing
  • Order management
  • Pick & Pack / Parcel inserts
  • Postage / Mailing / Shipping
  • Transport and delivery
  • Standard communication procedures
  • Payment processing
  • Returns management

YOUR BENEFIT:

  • Quality and reliability (SLAs)
  • Reliable execution of complex campaigns
  • Short throughput times
  • Rapid availability
  • Cost advantages from optimised processes and synergies

VALUE ADDED SERVICES

Value-added services provide extra benefits when cross-border shipment of goods and complex demands on logistical processes are involved.

In addition to the standard services in marketing logistics, extra value is provided by services such as customs clearance, coordination of sales campaigns, rail transport and supply of spare parts.

VALUE-ADDED SERVICES:

  • Bulk data acquisition
  • Customer clearance / Tariff classification
  • Sales campaigns
  • Transport coordination
  • Rail transport
  • Spare-parts supplies
  • Fulfillment services for Switzerland
  • Returns management Switzerland
  • Delivery to postal services

YOUR BENEFIT:

  • Quality and reliability (SLAs)
  • Reliable execution of complex campaigns
  • Short throughput times
  • Rapid availability
  • Cost advantages from optimised processes and synergies