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Returns management at KS-Europe

More than 30 million items per year

These are the reasons our customers have been putting trust in our returns solutions for more than 15 years:

  • You can concentrate on your core business.
    An asset for the classic mail-order company with high volumes of consignments and returns as well as for fast-growing start-ups in eCommerce.
  • We operate a two-shift system, enabling us to ensure prompt handling.
    You benefit from getting your products back in your hands quickly. And your customers are satisfied because they receive their refund soon after returning the product.
  • Our returns operations in Pilsen are located close to the German border and are therefore situated centrally for logistics purposes for the whole of Germany, Austria, Switzerland, and Europe.
  • As a specialist with long years of experience in handling returns, we have the expertise and all the necessary technical resources. We know what matters. We handle 30 million returned items per year. The areas of focus here are fashion and shoes.
  • Our dedicated employees inspect the goods in every detail in the interests of our customers and remove minor signs of use. A variety of machines and workstations are available for these tasks: tunnel finishers, ironing station, stain removal, sewing on buttons, … we pull all the stops to enable returned items to be resold as 1A products.

Our returns-management services

  • Centralised receipt and unpacking
  • Checks for completeness and correct functioning
  • Assessment / Quality check
  • Goods classification
  • Customer-account clearing
  • Cleaning / repair
  • Goods refreshment
  • Packing and inclusion of inserts
  • Labelling and sorting
  • Return to warehouse

Your benefit

  • Cost benefits from optimised processes, a high proportion of reusable returns and handling in Pilsen (Czech Republic) close to the German border
  • Short throughput times as a result of multiple shifts increase your customers’ satisfaction
  • Quality and reliability through service-level agreements (SLA)
  • Rapid availability minimises your capital commitment
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